Shipping policy

Shipping Policy

Thank you for shopping with Velmora Supplies.

Order Processing

We aim to process orders as quickly as possible. Order processing times may vary depending on product availability and order volume.

If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.

Shipping and Delivery

Delivery times may vary depending on the destination, shipping method, product availability, and the carrier.

Estimated delivery times, where available, will be displayed on the product page, at checkout, or provided after your order has been shipped.

Please note that delivery delays may occasionally occur due to circumstances beyond our control, including carrier delays, customs procedures, weather conditions, or other unexpected events.

Shipping Locations

We currently ship to the locations available at checkout. Available shipping destinations may change depending on product availability and shipping services.

Tracking

Where tracking is available for your order, tracking information will be provided after the order has been shipped.

Please note that tracking availability may vary depending on the shipping carrier and destination.

Customs and Import Duties

For international orders, customs duties, taxes, and import charges may apply depending on the destination country. These charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Please make sure that your shipping address is complete and accurate when placing an order.

If incorrect or incomplete shipping information is provided, delivery may be delayed or unsuccessful. Please contact us as soon as possible if you need to correct your shipping information.

Lost or Delayed Orders

If your order has not arrived within a reasonable time after the estimated delivery period, please contact us at velmora.supplies@gmail.com with your order number.

We will review the situation and assist you in accordance with applicable consumer protection laws.