Terms of service

Terms of Service

1. General Information

These Terms of Service govern the use of the Velmora Supplies online store and the purchase of products through our website.

By using our website or placing an order, you agree to these Terms of Service.

Store name: Velmora Supplies
Email: velmora.supplies@gmail.com

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate and up to date.

Colors and appearance may vary depending on your device or screen settings.

We reserve the right to correct errors, update product information, and change product availability or prices where permitted by law.

3. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you will receive an order confirmation by email.

We reserve the right to cancel an order if a product is unavailable or if there is an obvious pricing or technical error. If this occurs, we will inform you as soon as possible.

4. Prices and Payment

All prices displayed on our website are shown in the applicable currency and include applicable taxes where required by law.

Payment must be completed using the payment methods available at checkout.

Prices may change at any time. Price changes will not affect orders that have already been accepted.

5. Shipping and Delivery

Orders will be processed and shipped within the timeframe stated on our website.

Delivery times may vary depending on the destination, shipping provider, product availability, and circumstances beyond our reasonable control.

If products are fulfilled and shipped by a third-party supplier, products may be dispatched from a location different from the customer's destination.

6. Right of Withdrawal

Consumers in the European Union generally have the right to withdraw from an online purchase within 14 days without providing a reason, subject to applicable legal exceptions.

For detailed information about returns, refunds, withdrawal rights, and applicable exceptions, please see our Return and Refund Policy.

7. Consumer Rights and Defective Products

Nothing in these Terms of Service limits or excludes any mandatory consumer rights provided by applicable law.

If you receive a defective, damaged, incorrect, or non-conforming product, please contact us at velmora.supplies@gmail.com.

We will handle complaints and available remedies in accordance with applicable consumer protection laws.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, and other materials, is owned by or licensed to Velmora unless otherwise stated.

You may not reproduce, distribute, modify, or use our content for commercial purposes without prior written permission, except where permitted by law.

9. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses caused by circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

10. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, or legal requirements.

The version published on our website will apply to future orders.

11. Governing Law

These Terms of Service are governed by applicable law, including mandatory consumer protection laws applicable to customers in their country of residence.

Consumers in the European Union retain all mandatory rights provided to them under applicable consumer protection legislation.